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How kalyansatta Handles Your Personal Data

At kalyansatta, we take the privacy of your personal data seriously — this page sets out exactly what we collect, why we collect it, how long we keep…

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kalyansatta How kalyansatta Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold about you, our privacy team is available through the channels below.

Email Privacy Request Send a written request to our privacy address and include your registered account email. We log every request and confirm receipt within one business day so you always know where things stand.
Live Chat Support Open the live chat widget inside your account and select the Data and Privacy topic. Our support agents can raise a formal data request on your behalf and give you an estimated resolution timeline.
In-Account Help Centre Navigate to Settings, then Privacy inside your kalyansatta account to find pre-built request forms for data access, data correction, and account closure, each routed directly to our privacy team.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Protecting the data tied to your kalyansatta account is a continuous operational commitment, not a one-off setup.

Encryption in Transit and at Rest

All data transmitted between your device and our servers uses TLS encryption. Data stored on our servers — including your payment identifiers for UPI, Paytm and PhonePe — is encrypted at rest so it cannot be read if storage is ever accessed without authorisation.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences from the cookie settings panel, which appears on your first visit and is always accessible from the footer.

Account Security Controls

Two-factor authentication is available on every kalyansatta account and we recommend you activate it. Login attempts from unrecognised devices trigger an automated email alert sent to your registered address so you can act immediately if a sign-in was not yours.

Data Retention Periods

Transaction records are retained for the period required under applicable Indian financial regulation. Account profile data is kept for as long as your account is active; once you request closure, non-statutory data is deleted within 30 days of the closure being confirmed.

Third-Party Data Sharing Limits

We share personal data only with parties that are strictly necessary — payment processors like Paytm's gateway and PhonePe's API, identity-verification providers, and legal authorities where required by applicable law. No data is passed to advertisers or analytics brokers.

Requesting Changes or Deletion

You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit your request via email or the in-account privacy form and we will confirm the outcome in writing.

Common Questions About Your Privacy Rights

The questions below cover what we hear most often from account holders about how their data is used, stored, and managed on kalyansatta. If your question is not listed here, reach out via the support channels on this page and our privacy team will respond with a written answer within 72 hours.

We collect your name, email address, mobile number, date of birth, and any identity documents you submit for verification. We also record your device identifiers, IP address, and the payment method references — such as your UPI ID or Paytm-linked number — used to transact.

We share data only where necessary: with payment processors like Paytm, PhonePe, and UPI network operators to complete your transactions, with identity-verification providers to confirm your account, and with legal authorities where Indian law requires us to disclose information.

Transaction records are kept for the duration required by applicable Indian financial and tax regulations. Once that mandatory period ends, records are deleted. Account profile data that is not subject to a legal retention rule is removed within 30 days of account closure.

Yes. Submit a data-access request via email or the in-account privacy form. We will compile the data we hold under your account and send it to your registered email address in a readable format within the timeframe set by applicable Indian data-protection law.

Use the in-account Settings then Privacy form, or email our privacy team directly. Corrections are applied once verified. Deletion requests are fulfilled within 30 days where no legal retention obligation prevents removal; we confirm the outcome to you in writing.

We use essential session cookies to maintain your login, and analytics cookies to understand page performance. You can review and update your cookie preferences at any time through the cookie settings panel, accessible from the footer of every page on the site.

This policy governs data collected through kalyansatta and is written with Indian data-protection law as its primary framework. Access to the platform depends on local law and is available where local law permits; if you access from another jurisdiction, local rules may also apply.

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